Contact
The fastest way to reach us is email: support@balconyplants.co. It is a real inbox, read by a person.
What to write in about
Billing and purchases
Receipts, refunds, or a payment that did not go through. Payments are handled by Dodo Payments, our merchant of record, so refund questions can go to them or to us.
Your balcony setup
Fixing a location, orientation, floor, or plant list on a verdict you bought. Writing from the email address you purchased with helps us find your balcony faster.
A plant we do not cover yet
Tell us the plant you grow and we will look at adding it to the checker. Coverage requests are some of the most useful mail we get.
Alerts and your data
Turning danger-day emails on or off, or unsubscribing (every alert email also has a one-click unsubscribe). For what we store and how to delete it, see the privacy policy.
Response time
We are a small operation, so expect a reply within a couple of business days rather than instantly. There is no phone line and no live chat. Email keeps a written record for both of us, which is the honest way to handle billing and account questions.
More about the product on the about page.